OpenVox Quick Support
From Wiki
OpenVox Quick Support
- Click here to get user manuals and drivers
- How to get support:
- Post a question to OpenVox Forum
- Check the latest User manuals and troubleshooting
- Email OpenVox
- Call +86-755-82535461 +86-755-82535095 +86-755-82535362 (GMT+8 9:00am to 22:00pm Mon to Fri)
Attention: In order to get a quick answer, Please do not double post or send your questions to forum and email support!
Information wanted for support
To get quick support, You need to do:
- Show versions of kernel and Linux distribution
- Show versions of asterisk and zaptel/dahdi
- Give model of OpenVox products
- Give debug and error information from your system
- Show zaptel(zaptel.conf and zapata.conf) or dahdi (system.conf and chan_dahdi.conf) configuration files and extension.conf if your have a trouble with dialplan
- Give demsg message after loading the driver
- Give output of the command: cat /proc/interrupts
- Give message in asterisk console when making a call
- Show signaling you are using(FXS,FXO,PRI,SS7,R2..)
- Give IM tools and SSH account with root permission if you need us to check the system.
- Make a backup for your important files, we may change the settings
- Describe the problem in details(logs, errors)
- Show serial numbers of OpenVox's products
- Give your contact number in case we might contact you
- Indicate your TIME ZONE
- Indicate that the system with trouble is a: production system OR testing system
- Give a number(FXO/PRI/SS7/R2) binding with the system
